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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

  • How do I register a product?
    1. Log into our dealer portal using your registered username and password.
    2. Click on the register a product button.
    3. Fill in the product and customer details and submit the completed form.
    4. You will receive an email once the product has been successfully registered.
  • How do I load a warranty claim?
    1. Log into our dealer portal using your registered username and password.
    2. Click on the submit a warranty claim button.
    3. Fill in the dealer and claim details and submit the completed form.
    4. You will receive an email once the product has been successfully registered.
  • Who do I contact for warranties and claims?

    Elaine van Wyngaard | Supervisor 

    elaine.vanwyngaard@jupidex.co.za

  • Who do I contact for warranty registrations?

    Annemi Nichols | Wholegoods Administrator 

    wholegoods1@jupidex.co.za

  • Where can I get a copy of my waybill / tracking number?

    Christien Mostert | Warehouse Coordinator

    warehouse@jupidex.co.za

  • When will my machine be delivered?

    Contact the Jupidex dealer where you bought your machine to get the latest update.

  • What is the courier delivery time for parts in SA?

    Allow 3-5 days for parts delivery in South Africa.

  • What is the courier delivery time for international parts?

    Delivery varies depending on the destination. There is a minimum waiting period 7 days.

    Abroad (subject to availability) will take between 7 to 28 working day to arrive in SA, depending on the country of the supplier after the payment or order is received.

  • Where can I get the latest pricing?

    Contact your nearest Jupidex dealer to view our latest prices and promotions.

  • How do I apply for a show and demo?

    Please send an email to info@jupidex.co.za

  • What products do you currently have in stock?

    Contact your nearest segment lead to find out what our stock availability is.

    Divan van Rooyen | Limpopo, North-West and Gauteng

    service2@jupidex.co.za 

    TBC | Free State and Northern Cape

    info@jupidex.co.za

    Juandré Maré | Western and Eastern Cape

    le-juandre.mare@jupidex.co.za

    ZW Nichols | KwaZulu-Natal and Mpumulanga

    zacherias.nichols@jupidex.co.za

    Philip Janse van Rensburg | Business Development Manager & Exports

    philip.jansevanrensburg@jupidex.co.za

  • Where do I find more information and specs of the machine?

    Browse our product range on our website or contact your nearest Jupidex dealer for more information.

  • Where can I get a quote on wholegoods delivery in SA?

    Contact your nearest Jupidex dealer to view our latest prices and promotions.

  • Where can I get a quote on wholegoods for delivery outside of SA?

    Philip Janse van Rensburg | Business Development Manager

    philip.jansevanrensburg@jupidex.co.za

    1. For goods delivered in South Africa, invoicing must include VAT. Transport is included anywhere in South Africa.
    2. For goods delivered outside of South Africa, invoice does not have VAT added if customer pays transport that is invoiced and arranged by Jupidex.
    3. For goods being exported out of South Africa, invoice will have VAT added if transport is arranged by customer.
  • Where can I get a pro-forma invoice?

    Contact your nearest Jupidex dealer.

  • Where can I get the latest pricing?

    Contact your nearest Jupidex dealer to view our latest prices and promotions.

  • Where do I find more information and specs of the parts?

    Browse the parts and service page on our website or contact your nearest Jupidex dealer for more information.

  • What is the turnaround time for a parts quote?

    Allow 48 hours for feedback on international quotes.

  • What products do you currently have in stock?

    Kverneland, Vicon, Taarup, McHale, Tonutti, Andreoli, Fede, Wolagri, Celikel, Alpler, Agrispread, Duetz-Fahr, Izelmak, Toscano.